Have a question, issue, or business inquiry? We are here to help. Reach us through the appropriate channel below.
Account issues, withdrawal questions, task problems, or general help. We respond within 24-48 hours.
support@vidpay.liveAdvertising on VidPay, partnership opportunities, or bulk task campaigns. Response within one business day.
business@vidpay.liveBug reports, suspicious activity, or security concerns. We investigate all reports within 24 hours.
security@vidpay.liveEmail business@vidpay.live with your campaign details, task type, and target audience.
We set up your advertiser account and grant admin panel access within one business day.
Build your campaign with custom instructions, guide images, reward amounts, and plan-tier targeting.
Review submitted proofs and approve or reject with one click. You only pay for approved submissions.
We aim to respond within 24-48 hours. Complex issues may take up to 72 hours for full resolution.
Email support@vidpay.live with your username, withdrawal amount, and payment method. Include any transaction reference numbers if available.
Currently, email is our primary support channel. Direct email ensures your issue is tracked and resolved properly.